Shipping and Returns
VIPLENSES would like to assure all customers that we ship all orders in the quickest time possible, from when you place your order we usually ship your order within 24 to 48 hours, please rest assure over busy periods like Halloween we ship all orders within 12 hours,
|UK DELIVERY TIMES||ESTIMATE DELIVERY FROM CUSTOMER FEEDBACK||ROYAL MAIL GUIDELINE|
|1st Class||1 to 3 working days||1 to 14 working days|
|Tracked||1 to 2 working days||1 to 7 working days|
|Special Delivery||24 hours||24 to 48 hours|
|U.S. DELIVERY TIMES||ESTIMATE DELIVERY FROM CUSTOMER FEEDBACK||USPS MAIL GUIDELINE|
|Saver||5 to 14 working days||7 to 21 working days|
|Standard||4 to 12 working days||4 to 21 working days|
|Tracked||3 to 7 working days||3 to 14 working days|
|Air Sure Express||2 to 6 working days||2 to 10 working days|
|CANADA DELIVERY TIMES||ESTIMATE DELIVERY FROM CUSTOMER FEEDBACK||CANADA POST GUIDELINE|
|Saver||5 to 14 working days||6 to 21 working days|
|Standard||4 to 10 working days||4 to 18 working days|
|Tracked||3 to 8 working days||3 to 12 working days|
|Air Sure Express||2 to 6 working days||2 to 8 working days|
|EUROPE DELIVERY TIMES||ESTIMATE DELIVERY FROM CUSTOMER FEEDBACK||POSTAL SERVICE GUIDELINE|
|Standard||4 to 10 working days||5 to 21 working days|
|Tracked||2 to 7 working days||3 to 14 working days|
No delivery times are guaranteed as we do not make the deliveries ourselves as each postal service and postal courier has their own delivery time and speed of processing, once an order has shipped we do not hold any further information unless you purchased tracked or Air Sure shipping, if you did purchase one of these you are entitled to contact us at any time to request your tracking number.
Saver and Standard shipping do not have tracking numbers once we pass these on to the postal service we cannot update you on their progress or tell you when they will be delivered and urge you to use the above delivery times as a guideline.
VIP LENSES accepts returns for exchanges and refunds as long as certain conditions are met, please read the information below.
- PE Contact Lenses can only be returned for an exchange, refund or replacement in their unopened factory sealed state.
- You can return your unopened lenses within 30 days after delivery for an exchange or refund.
- Costs for returning the lenses are down to the customer, we do not issue refunds on shipping costs.
- Always try to obtain proof of postage when making a return for your own protection.